Frequently Asked Questions

· New accounts & credit terms

· Returns credits and cancellations

· How do I place an order

· What are the freight charges?

· Where can I see the products?

· How can I order from your Website?

· What is our minimum order?

New accounts & credit terms

New accounts are required to pay by Pro Forma (payment required prior to dispatch of goods). Payment this way can be made by Direct Debit, Cheque or by Credit Card. We accept Visa and MasterCard and will not charge your credit card until the order has been sent. All accounts are strictly payable on the agreed terms from date of invoice. Goods will not be supplied to overdue accounts until such time as the account is settled. We reserve the right to charge overdue account fees, and to withdraw credit terms to overdue accounts.

Returns, credits & cancellations

Returns are only accepted if authorised by us, the supplier, or our representative, and are notified with seven (7) days of receipt of goods. Any returns, credits and replacement claims must be in writing and faxed or emailed to us. Goods may only be returned by carrier approved by us. A handling charge may apply to the returned goods.

Any cancellations of orders must be advised to a New Age & Beyond staff member prior to the order being picked or dispatched. Once dispatched order cancellation is at the discretion of New Age & Beyond Management, it will incur freight charges and restocking fee.

How do I place an order?

Orders may be placed with our customer service team:

Phone: (02) 9738 0288
Fax: (02) 9738 0788
Email to place an order please contact sales@newagebeyond.com.au or for a general enquiry please contact info@newagebeyond.com.au
Through our Sales Reps or at Trade Fairs
Through our website www.newagebeyond.com.au ( Follow instructions to apply for online access through our website. Please make sure to apply with your correct ABN number.)

What are the freight charges?

A flat freight fee of $8.00 per carton applies for delivery within Metro Sydney. All other destinations vary depending on size and weight.A quotation can be requested at time of placing order.

Goods can be picked up direct from our warehouse if prior arrangements are made.

Where can I see the products?

Our extensive range of products are on display in our showroom at 33 Rose Crescent, Auburn NSW. Please phone 02 9738 0288 for an appointment for showroom viewing. We exhibit at The Sydney, Melbourne and Brisbane Trade Fairs. Our products can also be viewed in our Wholesale Access pages, on this website www.newagebeyond.com.au or contacting our local agents.

How can I order from your Web site?

Our wholesale access page is available for Trade customers to order and purchase from online. Access to this site is for both account and non-account (pro?forma) customers. You will need to register your details, including a correct ABN number by clicking on Wholesale Access, then Apply for Access. Once our office has received and approved your details, an e-mail will be sent to you issuing you with a unique User Name and Password. You will then be able to view our products and wholesale prices the next time that you log in using these details.

What is our minimum order?

Our minimum order is $200.00 plus GST. Any order that we accept under this amount will attract a $10.00 handling fee in addition to freight costs. All our items are GST exclusive.

What are my payment options?

We accept Cheque, Money Order, Direct Deposit, Visa, MasterCard. Please note that our payment terms are strictly payable on the agreed terms from date of invoice. Credit cards will attract a 2% interest fee if used to pay overdue accounts (see new accounts & credit terms). Creditcard payments can be made by phone on 02 9738 0288

Details for Direct Deposit are:

Bank: ANZ Bank

A/C Name: New Age & Beyond Pty Ltd

BSB: 012 241

A/C Number: 369 181 171

Please quote your customer number when advising transfer is complete, this can be done via fax (02) 9738 0788 or email sales@newagebeyond.com.au.